October 28th, 2002

searchtools.com

Product Report: Extropia Site Search (Selena Sol)

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

Extropia Site Search (Selena Sol)

Product Information
Alternate archive (with hints and tips)

Platform: any (CGI, platform-independent)
Price: free

searchtools.com

Product Report: RuterSearch

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

RuterSearch

Product Information

Platform: Perl 5 (Win32, Linux, Unix, etc.)
Price: Free

Note: PHP version discontinued due to limitations of the language

Features

  • Spider for crawling remote sites
  • Browser administration
  • Internet Query Operators (+, -, quotes)
  • Metadata search for title, description, URL, keywords, author
  • Wildcards
  • Results page customization with tags
  • Hit highlighting
  • Search logging
  • Relevance ranking
  • Version 3.5.3 released April 2001
searchtools.com

Product Report: InQuira for Search

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

InQuira for Search

Product Information

Platform: Microsoft Windows NT 4.0 and 2000, Unix: Solaris v7 & 8, Linux kernel 2.2 and higher
Price: starts at $150,000

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Company grew from merger of Answerfriend and Electric Knowledge.

Features

  • Integrates with company's self-service and call center software
  • Combines content from multiple sources
  • Recognizes HTML, XML, PDF, Microsoft Word, Powerpoint, Excel, Lotus Notes and newsgroups
  • Supports databases via ODBC, including Oracle, Sybase, IBM and Microsoft
  • Designed to scale for enterprise use
  • Designed for minimal maintenance
  • Handles natural-language questions
  • Tries to find answers, not just documents
  • Shows match word in context in search results
  • Includes business rules for control of results
  • Advanced analytics, mining user interaction

Articles & Reviews

  • You Are Here - Still lost? A cadre of new companies want to show you the way. New Architect January 2003, by David Howard
    Discusses new approaches to site search, surveys search technologies with sample vendors. Describes the SinglePoint approach, which uses classification, term frequency, inverse database frequency, length, timeliness, keyword prominence and positioning, and ways for users to disambiguate queries. iPhrase and InQuira offer natural-language processing of search queries, although it's difficult to get users to enter full sentences. Mentions many other search engines, VIMA's image-recognition software, search engine optimization techniques and email search.
  • Self-Service: The New Mantra : October 30, 2002, by David Stodder
    Using the Automat analogy for customer self service, describes how it applies to CNM ("Customer Needs Management") for online interactions and e-commerce. Quotes Inquira customer at Bank of America recommending the system over natural-language products.
  • Startup: Software can answer regular questions : June 10 2002, (Reuters)
    Reports release of software, quotes customer BEA comparing it to Ask Jeeves in terms of maintenance and answering questions. Gartner Group analyst does not see a single leader in the natural-language search market.

Examples