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AskJeeves - JeevesOne Search & Enterprise
Kanisa, developer of the customer service and self-service software, will acquire Jeeves Solutions, which has marketed their search engine to enterprise customers both in self-service and more general searching. Kanisa had previously included natural-language searching and will presumably incorporate Jeeves' search features and metrics.
Platform: Windows NT or 2000 (with Tomcat), Unix: Solaris 2.6,7,8 (with
Tomcat or iPlanet);
Search Server requires Windows NT or 2000.
Price: starting at $100,000
- Designed for customer-support and self-service.
- Tools to build a semantic answer matrix based on site content - recommendations for pretty much every search.
- Index up to 200,000 documents, maximum document size of 6 MB each.
- Transactions up to 50,000 queries per day, latency less than 1500 ms (peak load)
- Security using HTTPS and SSL, native OS security.
- Accepts keywords, Boolean and full sentence queries.
- Natural-languge processing to extract meaning from queries.
- Supports English, French, Italian, German, Spanish, Brazilian Portuguese, Swedish and Dutch.
- Queries are matched to the answers.
- Simple customization and flexible user interface design.
- Industry-specific Knowledge Packs available.
- Search log analysis tools provide reports for sales, marketing and answer improvements.
- Enterprise Version, June 2002
- Can be implemented as part of an Intranet EIP, providing answers from both enterprise and web sources.
Articles & Reviews
- Ask Jeeves Unveils
Enterprise Search App CRMDaily June 17, 2002 by Erika Morphy
Describes the JeevesOne Enterprise system including the Octopus features of extracting custom content from internal databases. According to Forrester research director Harley Manning, this product "addresses the problem companies are having with the usability of many of their packaged applications," such as sales people accessing Seibel systems.
- Ask Jeeves
tools to search databases ITworld.com January 14, 2002 by Matt Berger
Octopus provides connectors to backend databases for content such as order or account status. This is mainly for CRM and ERP from Seibel and SAP, as well as delivery tracking from Federal Express and UPS, but could theoretically connect to large text databases as well. It's mainly for online self-service rather than searching text.
state Web portal offers expanded city, county search capabilities on 'Ask
George' State of Washington press release, November 27, 2001
Indexes over 300,000 state agency web pages, 39 county web sites and 200 city and town sites.
Search Tools Gain Context InternetWeek, November 26, 2001 by Jade Boyd
Describes value of natural language search technology for answering questions within narrow vertical contexts. Quotes from the Washington State Dept. of Information Services explain the value of the Jeeves single search for all departments, and regular reports of user questions. Also provides examples of how iPhrase converts questions with implicit structure to explicit database queries.
goes from outsourced butler to in-house software searchCRM.com; September
27, 2001 by Christine M. Campbell
Covers the JeevesOne product as a Customer Relationship Management tool, moving from ASP services.
Ask Jeeves eyes large enterprises InfoWorld February 26, 2001
Describes earlier "Answers 5.0" software, move from ASP to packaged software model.