December 18th, 2002

searchtools.com

Product Report: AskJeeves - JeevesOne Search & Enterprise

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

AskJeeves - JeevesOne Search & Enterprise

Product Information

May 28, 2003: Kanisa Buys AskJeeves Enterprise Division

Kanisa, developer of the customer service and self-service software, will acquire Jeeves Solutions, which has marketed their search engine to enterprise customers both in self-service and more general searching. Kanisa had previously included natural-language searching and will presumably incorporate Jeeves' search features and metrics.

Platform: Windows NT or 2000 (with Tomcat), Unix: Solaris 2.6,7,8 (with Tomcat or iPlanet);
 Search Server requires Windows NT or 2000.
Price: starting at $100,000

Features

  • Designed for customer-support and self-service.
  • Tools to build a semantic answer matrix based on site content - recommendations for pretty much every search.
  • Index up to 200,000 documents, maximum document size of 6 MB each.
  • Transactions up to 50,000 queries per day, latency less than 1500 ms (peak load)
  • Security using HTTPS and SSL, native OS security.
  • Accepts keywords, Boolean and full sentence queries.
  • Natural-languge processing to extract meaning from queries.
  • Supports English, French, Italian, German, Spanish, Brazilian Portuguese, Swedish and Dutch.
  • Queries are matched to the answers.
  • Simple customization and flexible user interface design.
  • Industry-specific Knowledge Packs available.
  • Search log analysis tools provide reports for sales, marketing and answer improvements.
  • Enterprise Version, June 2002
    • Can be implemented as part of an Intranet EIP, providing answers from both enterprise and web sources.

Articles & Reviews

  • Ask Jeeves Unveils Enterprise Search App CRMDaily June 17, 2002 by Erika Morphy
    Describes the JeevesOne Enterprise system including the Octopus features of extracting custom content from internal databases. According to Forrester research director Harley Manning, this product "addresses the problem companies are having with the usability of many of their packaged applications," such as sales people accessing Seibel systems.

  • Ask Jeeves buys tools to search databases ITworld.com January 14, 2002 by Matt Berger
    Octopus provides connectors to backend databases for content such as order or account status. This is mainly for CRM and ERP from Seibel and SAP, as well as delivery tracking from Federal Express and UPS, but could theoretically connect to large text databases as well. It's mainly for online self-service rather than searching text.

  • Washington state Web portal offers expanded city, county search capabilities on 'Ask George' State of Washington press release, November 27, 2001
    Indexes over 300,000 state agency web pages, 39 county web sites and 200 city and town sites.

  • Natural Search Tools Gain Context InternetWeek, November 26, 2001 by Jade Boyd
    Describes value of natural language search technology for answering questions within narrow vertical contexts. Quotes from the Washington State Dept. of Information Services explain the value of the Jeeves single search for all departments, and regular reports of user questions. Also provides examples of how iPhrase converts questions with implicit structure to explicit database queries.

  • Jeeves goes from outsourced butler to in-house software searchCRM.com; September 27, 2001 by Christine M. Campbell
    Covers the JeevesOne product as a Customer Relationship Management tool, moving from ASP services.

  • Ask Jeeves eyes large enterprises InfoWorld February 26, 2001
    Describes earlier "Answers 5.0" software, move from ASP to packaged software model.

Examples

searchtools.com

Product Report: PLWeb Turbo (PLS / AOL)

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

PLWeb Turbo (PLS / AOL)

Product Information Warning: this product has no indication of continuing development
  CPL (Callable Personal Library toolbox)
  User Mailing List Access

Price: free
Platforms: Windows NT 4, Unix: source code for Solaris 2.4, IRIX 5.3, HP-UX only), bug fixes are posted occasionally

News

August, 2001, response by the America Online Search Technical Manager to questions on the mailing list is that PLS and its CPL are still going:

"we here at AOL are continuing to work on and improve CPL. Not sure when we will put new versions out on the PLS web site. ... No, we don't have plans to ever make the source code available. CPL is the search engine used for all AOL Time Warner and it's properties. It's behind AOL Search, CompuServe Search, ICQ Search, Netscape search, etc."

May, 1999, AOL released partial source code for the product on Unix platforms. A letter to customers explains the "shareware" (no fee) model that they are now supporting.

April 1999, PLWeb Turbo was released on Windows NT.

PLWeb and all PLS products were released as freeware from AOL, but no custom development, training or support is provided. The license allows royalty-free use, though you must include a "Powered by PLS" notice with a link to AOL.

 

Additional Options

  • CPL (Callable Personal Library toolbox), ported to Linux as of December, 2000
  • CDWEB - CD version of PLWeb from Neuro Software GmbH
  • Xneedle: XML reader for PLWeb Turbo available from consultant Adam Malik

Articles & Reviews

Examples

searchtools.com

Product Report: Albert Searcher

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

Albert Searcher

Product Information

Platform: Linux (Intel), Sparc Solaris 2.7, any Posix-compliant Unix on request
Price: starts at $50,000 based upon number of documents, sites and usage.

Features

  • Indexes HTML, text, XML, PDF, Microsoft Office and most legacy file formats
  • Code library can interface with Oracle, Sybase, mySQL, PostgreSQL, Informix, MS-SQL Server, ODBC and dBase formats
  • Can also read non-structured data and Web pages
  • Multilingual: handles over 60 Latin character languges, enhanced support for English, French, Spanish, German, Italian, Czech, and Portuguese
  • Natural-language query processing
  • Analyzes queries for misspellings and typos.
  • Can learn words and concepts from documents
  • Federated search support for Verity K2, FAST Data Search

Articles & Reviews

Examples

  • Free.fr -- very large French portal and search engine
searchtools.com

Product Report: Innerprise Enterprise Search

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

Innerprise Enterprise Search

Product Information

(previously Ultra Search)

Platform: Windows 98, 2000, ME or XP (MS SQL Server required)
Price: $499

Features

  • Designed for portal and multi-site search engines.
  • Indexing using spider to crawl multiple web servers, unlimited documents.
  • Can index only documents with specific terms.
  • Index updated with new and deleted documents immediately.
  • Indexes metadata: title, author, description, date and keywords.
  • Handles HTML, text, PDF and Microsoft Word documents.
  • Stores index in Microsoft SQL Server database.
  • Can cache documents for faster / later viewing.
  • Supports many languages: Arabic, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Latvian, Norwegian, Romanian, Spanish and Swedish.
  • Allows phrase searches with quotes, Boolean queries
  • Uses standard ASP scripts.
  • Can search specified zones (called collections)
  • Customized search results pages uses a tagging format to specify contents.
  • Customized relevance rankings.
  • Sort results by relevance (default), date or domain.
  • Searches logged for analysis.
  • Windows GUI administration interface.

Examples

searchtools.com

Product Report: Hummingbird SearchServer

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

Hummingbird SearchServer

(Formerly Fulcrum / Open DOCS)

Product Information
see also SearchTools Knowledge Management Report, SearchTools Intranets/Enterprise Information Portals Report

Price: $4995 and up
Platforms: Unix: AIX, HP-UX, Linux, SINIX, Solaris, DEC (OSF1), Windows 2000, Windows NT 4.0, Windows 98/95

Features

  • Highly scalable, can work on distributed servers
  • Indexes and searches European languages, as well as Korean and Japanese and Unicode documents
  • Uses Stellant filters to index over 200 document formats, including PDF, Microsoft Word, Excel etc.
  • Searching features include proximity, similar items, wildcards and term varients
  • Search term highlighting and navigation in results
  • Development toolkit in C, Visual C++, Visual Basic and Java
  • Can broker internal and external searches, providing metasearch functionality
  • Works with Hummingbird Enterprise Information Portal

Articles

searchtools.com

Product Report: InMagic DB/Text Spider

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

InMagic DB/Text Spider

Product Description

Note: earlier products were created in partnership with Lycos, current products are independent.

Price: $7500
Platform: Windows NT 4

Features

  • Crawls intranet and related servers at scheduled times.
  • Easy to install and maintain.
  • Indexes HTML, text and office productivity files such as Microsoft Word, Excel and Adobe Acrobat PDF.
  • Recognizes metadata, Dublin Core fields, even in repeated tags.
  • Java interface has Word Wheel index browser.
  • Customized search results views.

Articles & Reviews

Examples

searchtools.com

Product Report: SWISH Search Engines

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

SWISH Search Engines

SWISH-E stands for "Simple Web Indexing System for Humans - Enhanced"

In the last few years, SWISH has taken two paths:

SWISH-E - written in C and Perl, supported by the UC Berkeley Sunsite

SWISH++ - written in C++ by Paul Lucas


Articles & Reviews of older versions of SWISH

searchtools.com

Product Report: WAIS

This is an off-site copy of the corresponding Product report page on the SearchTools.com website, and it is designed to allow you to comment on the product and/or the reporting. For more information about the topic of search and tools visit SearchTools.com where you can browse many articles, in-depth analysis and overviews of external resources.

WAIS

"Wide Area Information Server" search engine based on parallel processing search algorithms developed at Thinking Machines in the 1980s. Free source makes this a widely used engine, although I personally don't like the default relevance rankings in the results.

Warning: old versions of WAIS may not be Y2K-compliant: if you're running it, check your code.

  • freeWAWIS-sf An extension of freeWAIS adding structured fields such as number and dates; complex Boolean searches, improved installation and more. This page includes a note about the date problems with versions earlier than 2.0.41.

FrontPage WAIS

Microsoft has included a version of WAIS in various releases of FrontPage.

Articles & Reviews

  • Comparing Open Source Indexers Infomotions Musings; May 29, 2001 by Eric Lease Morgan
    Describes the history and features of eight open-source search engines, freeWAIS-sf (aging code and hard to install, but good for searching email and public domain etexts); Harvest (powerful gathering features for frequently-changing data stores, good with structured documents); ht://Dig (tricky to configure, no phrase searching, automatic stemming and match word highlighting); Isearch (weak documentation and support, easy to install, dated interface, Z39.50 support); MPS Information Server (zippy indexing of both text and structured data, Z39.50 support, Perl API, limited documentation); SWISH-E (simple to install engine, CGIs in Perl and PHP still beta, good for HTML pages, recognizes new META tags, sorts results by field; WebGlimpse (easy to install and configure, requires commercial version for customized output); Yaz/Zebra (mainly Z39.50, no Perl API, mainly a toolkit to index and respond to distributed client queries). Article also points out that chaotic information is less than helpful and encourages organization, structure and vocabulary control.

  • Internet Publishing Handbook: WAIS and Indexing Alternatives